Customer terms

Last updated 12 November 2026 (draft – legal review pending)

1. Who we are

MyLocalHandyMan ("we", "us") is operated by [Operator legal name – Vern to confirm] and runs mylocalhandyman.pro, a platform that connects customers with independent handymen. Contact us at hello@mylocalhandyman.example. A postal address is available on request.

2. Our role

Your contract for the work is with the handyman, who carries out the work and is responsible for it. We provide the booking platform, collect payment on the handyman's behalf as their commercial agent, and help resolve problems.

3. Prices and quotes

Fixed-price jobs: the price is for the job as described on our site and in your booking, based on the details you give us (including job size, property type and access). Quoted jobs: the price is the amount in the quote you accept, for the work described in your job post and the handyman's message. In both cases, if the job turns out to be materially different from what was described, the handyman will explain and offer a new price in the app before doing anything extra; you can accept or decline it.

4. Payment

We place a hold on your card when you book and charge it when you approve the completed work. If you don't respond within 48 hours of the handyman marking the job complete, we may treat the job as approved. For bookings more than 6 days ahead we save your card securely and place the hold nearer the date.

5. Your responsibilities

Please give accurate job details, make sure the handyman can safely access the work area, tell them about anything hidden that could affect the job (for example pipes or cables in a wall, or asbestos you know about), and supply any materials you said you would.

6. What handymen won't do through us

No gas work, no notifiable electrical work under Part P of the Building Regulations (only like-for-like replacement of fittings), no structural work and no work at height beyond a standard ladder. If your job needs these, we'll tell you to use a suitably registered specialist.

7. Cancellations

See our cancellation policy, which also explains your 14-day legal cancellation rights.

8. Guarantee

See our 90-day workmanship guarantee. It doesn't affect your statutory rights under the Consumer Rights Act 2015.

9. Ratings and reviews

After a completed booking you can rate your handyman from 1 to 5 stars, with an optional comment. Only completed bookings can be rated, once each. We may hide reviews that are abusive, include personal details or aren't about the work, but we don't edit them. Handymen who average 4.0 stars or below over 5 or more ratings may be removed.

10. Liability

Nothing in these terms excludes or limits liability that cannot be excluded or limited under UK law, including for death or personal injury caused by negligence, or for fraud. Your statutory rights are not affected. Subject to that, we are not liable for losses that were not reasonably foreseeable when you booked, or for business losses. Where we are liable, our total liability for any claim arising out of a booking is limited to the amount you paid for that booking. The handyman is responsible for their work and holds public liability insurance.

11. Complaints and law

See our complaints process. These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your home courts, and any mandatory consumer protections that apply there are not affected.