Frequently asked questions

Each standard job has a typical labour time and any fixings included. We set the price from published UK average prices for that job (Checkatrade, MyBuilder, Bark, Rated People, TaskRabbit, Airtasker and others) and pitch it just under the average. Greater London prices are higher. If your job is smaller or bigger than usual, choose the job size and the price adjusts. The minimum job price is £50.

Use the instant fixed price for small, standard jobs – TV mounting, flat-pack, shelves, curtain poles, a dripping tap, resealing a bath, a sticking door and similar. For anything bigger or harder to describe – painting a room, tiling, fencing, carpentry, or a list of odd jobs – post a job. It's free, and up to 5 local handymen will send you a quote.

Answer a few quick questions about the job, add photos if you can, and enter your postcode. We send it to vetted, insured handymen who cover your area and do that kind of work. They can see your postcode district (not your address) and send a price, a start date and a note. Compare them in your account, accept the one you like, and book and pay online. Your card is only charged after you approve the work.

Most fixed-price jobs can be booked from the next day, in a morning (8am–12pm) or afternoon (12pm–5pm) slot. For posted jobs, each handyman proposes the earliest date they can do.

Sign in, go to My bookings and open the booking. You can move or cancel it for free up to 24 hours before your slot. See the cancellation policy for later changes and your 14-day legal rights.

Fixed prices include the fixings and small materials listed for each job (screws, plugs, sealant, washers). Bigger items – the TV, the shelves, the flat-pack, a new tap or door – are supplied by you unless the job says otherwise. On posted jobs, each quote says whether materials are included.

When you book, we place a hold on your card for the agreed amount. Nothing is taken until your handyman marks the job done and you approve it in your account. If you don't respond within 48 hours, the job is approved automatically. For bookings more than 6 days away we save your card securely and place the hold nearer the time.

They'll explain what they've found and send you a price for it in the app. Nothing extra is done or charged unless you accept it.

If you're unhappy with a job, use "Report a problem" before you approve it, or contact us. Payment is paused while we look into it with the handyman. If something goes wrong after approval, our 90-day workmanship guarantee means it will be put right.

No. You pay the price you were quoted. Handymen pay us a flat £5 per booked job – there's no commission and they don't pay for leads, which is why prices can stay fair.

Someone over 18 needs to be there to let the handyman in and show them the job. You're welcome to go about your day while they work, as long as they can reach you.

Your handyman will call ahead if they're delayed. If you haven't heard from them and your slot has started, contact us and we'll chase them for you.

Through MyLocalHandyMan handymen don't do gas work, notifiable electrical work (new circuits, consumer units, work in bathrooms beyond like-for-like replacements) or structural work. Replacing a light fitting or socket front like-for-like is fine. For anything else we'll point you to a registered specialist.

If something your handyman did goes wrong because of the way it was done within 90 days – a bracket comes loose, a door sticks again, sealant lifts – it will be put right free of charge. Items you supplied yourself are covered by their own manufacturer's warranty, but the fitting work is still covered. It's in addition to your rights under the Consumer Rights Act 2015.

Tell us through the contact form or by replying to your booking emails, with your booking reference and photos if you can. We acknowledge within 1 working day and aim to resolve within 10 working days.

Nothing to join, no monthly fee, and no paying for leads. When a job you've accepted goes ahead, we charge a flat £5 plus card processing at cost. Quoting on posted jobs is free.

Set your travel radius, the types of job you do and the days you work. Fixed-price jobs in your area are offered to you (customers can also pick you by name), and posted jobs near you appear under "Jobs to quote" – send a price and a date for free.

The customer's card is held at booking and charged when they approve the work. We then pay the job value, less £5 and card processing, to your Stripe Express account, and Stripe pays out to your bank.

We need your public liability insurance certificate (at least £1m) before your first paid job. A basic DBS check, Part P registration and trade qualifications are optional and shown as badges on your profile once we've seen them.