Privacy policy
Last updated 12 November 2026 (draft – legal review pending)
[Operator legal name – Vern to confirm] ("we") is the controller of personal data collected through mylocalhandyman.pro. Contact: hello@mylocalhandyman.example.
What we collect
- Customers: name, email, phone, the job address and postcode, job details, answers and photos you upload, booking history, reviews, messages.
- Handymen: business and contact details, base postcode and travel radius, skills, insurance and optional DBS/qualification certificates, calendar, bank/payout status (held by Stripe, not us), ratings.
- Everyone: login and security logs, essential cookies, and basic site analytics (pages visited, steps in the booking flow) without third-party tracking cookies.
Why and legal basis
- To provide bookings and quotes, take payments and pay handymen (contract).
- To vet handymen, prevent fraud and keep the platform safe (legitimate interests; legal obligations).
- To keep records for tax, accounting and platform reporting to HMRC (legal obligation).
- To send occasional offers only if you opt in (consent – withdraw any time).
Who we share it with
The handyman you book (name, address, phone and job details; job posts show only your postcode district until you accept a quote), Stripe (payments), our hosting and email providers, and authorities where the law requires. We don't sell personal data.
How long we keep it
Booking and payment records: 6 years for tax purposes. Job photos and unbooked job posts: up to 12 months. Handyman documents: while the account is active and up to 12 months after. Accounts you close are deleted or anonymised except where we must keep records.
Your rights
You can ask for access, correction, deletion, restriction, portability, or object to processing. Email us. You can also complain to the Information Commissioner's Office (ico.org.uk).